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Unlock Your CX Potential at Upcoming Conference

An upcoming event will help businesses and CX professionals “unlock” their Customer Experience potential with guidance from expert speakers and relevant case studies.

The Unlock Your #CX Potential conference will bring together a host of CX experts and business owners to Birmingham for a unique day-long conference that will provide vital insight into improving customer service and meeting the expectations of the customer at a time when they are continuing to reshape the retail landscape.

Modern Retail is partnering on this event, which is taking shape under the expert leadership of GBCC Member Naeem Arif who was recently named as the 4th most influential 50 CX Star’s in Europe.

Keynotes will be presented by Christopher Brooks, Chloe Woolger and Clare Muscutt. In addition, we will hear case studies from United Carpets and Jaguar Land Rover, who are hosting the event in their new Conference Centre.

Speaking to Modern Retail, Naeem Arif described what the objectives of this conference were

“In an age where there is so much competition in every industry, how do companies stand out? The answer is by offering a an amazing Customer Experience,” he said.

“But what exactly is Customer Experience? Many people know they need to work on it, but do they’re actually know what it means?

“The Unlock your CX Potential conference will not only help you understand, but it will also empower your own CX initiatives. The conference is designed to help you connect with other CX professionals, grow your knowledge, and create a better User and Customer Experience for your organisation.”

Modern Retail are event partner’s for this event and delegates can get a Modern Retail specific discount by using Promo Code “Modern” at the following link –


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